Employee handing a bag of food through a drive-thru window

The Fast Food Drive Thru That's Super Slow But Still A Fan Favorite

NEWS

By JACKSON WILLIAMS

A report by Intouch Insights confirmed that Chick-fil-A's drive-thru times are longer than average, scoring higher than other fast food chains in terms of wait and service time.
Chick-fil-A falls in last place because of its popularity. The same Intouch Insight report found that it had the highest average number of cars in its drive-thru line (3.44).
However, it had the shortest total wait times for each vehicle at an average of 2.3 minutes. It also has one of the highest order accuracy rates at 93% correctness in 2024.
It's possible that your order is taking so long because someone is doing a better job of checking its accuracy. Regardless of the reason, drive-thru traffic just happens sometimes.